An advocate acting on your behalf, with your consent.

A guardian or person acting in loco parentis to that person.

The persons who can make a complaint on your behalf are as follows: You, or a person on your behalf, can make a complaint. These officers are independent in the exercise of their quasi-judicial functions.Ĭomplaints about legal professionals or other bodies must be addressed to the appropriate organisation.Ī person may make a complaint to us if they feel we have not complied with Sections 25 to 28 of the Disability Act 2005, which relates to access to buildings, services and information provided by us. These would include decisions of County Registrars including their role as Under-Sheriffs, the Master of the High Court, the Legal Cost Adjudicators and other officers of the High Court exercising quasi-judicial functions. Quasi-judicial decisions made by officers of the court can only be appealed to the court. The conduct of a court case or decision made is a matter entirely for the judge and it is not open to the Courts Service to comment or intervene in any way in such matters.Īny decision, finding, judgement or ruling of the courts can only be addressed through the courts. Under the Constitution, judges are independent in the exercise of their judicial functions. What is not covered by the complaints procedure If, after receiving a decision on your complaint you feel the matter, has not been resolved to your satisfaction, you still have the right of appeal to the Office of the Ombudsman at If you are unhappy with the outcome of your complaint The Courts Service will review complaints to identify any improvements that are needed in the overall service provided.Īll complaints will be treated promptly, fairly, impartially and in confidence. We will investigate all complaints and issue a reply to your complaint within 15 working days or, where this is not possible an interim reply will issue explaining the position and advising when a substantive response will issue. We will acknowledge all complaints within 3 working days setting out the name and contact details of the officer investigating your complaint. We will resolve complaints, where possible, at the first instance. If you do not obtain a satisfactory result, or if for any reason you would prefer not to complain at the time, please complete the online form.Īll complaints will be dealt with promptly and in an objective and courteous manner.Ĭourts Service commitments when dealing with formal complaints Where possible, he or she will try to rectify the situation without delay.

If you are not satisfied with the service received from the Courts Service, you should make your complaint as soon as possible by contacting the office manager of the relevant Courts Service Office. However, on occasion the service provided may fall short of what you consider to be acceptable. The Courts Service makes every effort to ensure that the services we provide to our customers fully meet their needs and expectations and are delivered in a friendly, courteous and efficient manner. completing our Online Customer Comments Form.To inform us about something we have done well, you can submit a compliment by: We want to hear your feedback – good or bad – to help us ensure we are delivering a quality service to our users. Your personal information will be handled in accordance with our obligations set out in our Privacy Statement. We (the Courts Service) are collecting your personal information for managing your complaint in accordance with our Customer Service Charters and Policy on Management of Unacceptable Actions. A comprehensive list of Court Offices nationwide can be found here. Should your query relate to a court case you should contact the relevant court office.

Criminal case cover desk